Daily cleaning can be arranged in advance. Ask us before arrival so we can coordinate the team.
Yes. Janet and Donald assist with arrivals and on-site needs.
Yes. Some child items are available by request and subject to availability.
Coverage varies by carrier and area, so we recommend WhatsApp over WiFi when possible.
Check-in begins at 3:00 PM. Standard check-out is 11:00 AM unless a late check-out has been approved.
Please refer to your booking agreement or contact us for your reservation terms.
We recommend 4WD for comfort and confidence, especially during rainy season.
We can recommend trusted transportation providers for airport transfers.
Yes. WiFi information is provided in the villa welcome packet and at the home.
Bedrooms are air-conditioned. Please use AC thoughtfully to remain within the included electricity allotment.
Yes, bath towels, pool towels, linens, and basic bath amenities are provided.
Yes. Kitchens include cookware, dishes, glassware, appliances, and common cooking tools.
Pools are naturally warmed by the Costa Rican sun.
Yes. We can help coordinate private chef services and special meal experiences.
Yes. Our concierge can help with tours, dining, spa services, and transportation.
Please contact us right away through WhatsApp so we can help quickly.
There are local markets nearby, and we can offer recommendations before arrival.
Please contact us before arrival to discuss pet policies for your specific villa.
Call 911 for emergencies and contact us immediately through WhatsApp.
Normal daily use and nighttime bedroom AC are included. Heavy daytime AC use may exceed the allotment.
We would love to help you plan the right stay, event, retreat, or service experience.
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